ServiceNow Solutions Architect

6 hours ago

Ahmedabad, Gujarat, India beBeeBusiness Full time ₹ 18,00,000 - ₹ 21,00,000
Job Summary

We are seeking a seasoned ServiceNow Business Analyst to join our team. The ideal candidate will serve as a liaison between stakeholders, product managers, and the implementation team.

Gathering, analyzing, and reviewing customer requirements is crucial to maintaining the backlog in collaboration with product owners and vendors.

Ensuring solutions align with ServiceNow best practices and proposing alternatives when necessary is essential.

The successful candidate will provide guidance on process improvements and platform capabilities.

They will stay updated on ServiceNow product evolutions and share insights with the team.

Organizing and supporting User Acceptance Tests (UAT), including preparation of key test scenarios, is also a responsibility.

Driving and supporting functional workshops with end-users, ensuring critical topics are addressed, is vital.

The ideal candidate will work independently on assigned scope, collaborating with developers, peers, and management as needed.

Key Responsibilities:

  1. Act as a link between stakeholders, product managers, and the implementation team.
  2. Gather, analyze, and review customer requirements; maintain backlog in collaboration with product owners and vendors.
  3. Ensure solutions align with ServiceNow best practices and propose alternatives where necessary.
  4. Provide guidance on process improvements and platform capabilities.
  5. Stay updated on ServiceNow product evolutions and share insights with the team.
  6. Organize and support User Acceptance Tests (UAT), including preparation of key test scenarios.
  7. Drive and support functional workshops with end-users, ensuring critical topics are addressed.
  8. Work independently on assigned scope, collaborating with developers, peers, and management as needed.

Required Skills & Competencies:

Core Technical & Functional Skills:

  • 6+ years hands-on experience as a Business Analyst / Product Manager / Product Owner on the ServiceNow platform.
  • Strong expertise in Order Management, especially the data model.
  • Experience with data activities, CMDB knowledge, and data migration from external tools into ServiceNow.
  • Strong grasp of functional aspects of data and ability to work with SMEs on mappings.
  • Knowledge of CSDM (Common Service Data Model).
  • Experience managing large data extractions and transforming them into ServiceNow target formats.
  • Familiarity with CSM/OM data model and best practices for data usage.
  • Knowledge of API Integration and ITIL processes.
  • Experience in large-scale transformation projects is a plus.
  • Good knowledge of Agile/SCRUM methodologies.

Domain Knowledge:

  • Expertise in CSM/OM processes and related data objects (accounts, sold products, functional products, CIs, contacts, contracts).

Soft Skills:

  • Strong workshop facilitation and demo presentation skills.
  • Excellent written and verbal communication in English, adaptable to different audiences.
  • Strong interpersonal skills, positive attitude, and collaborative mindset.
  • Ability to simplify complex concepts and clarify required changes.
  • Experience working in a distributed, multicultural team.

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