ServiceNow Implementation Specialist

18 hours ago

Ahmedabad, Gujarat, India beBeeSolution Architect Full time ₹ 60,00,000 - ₹ 1,00,00,000

ServiceNow Solution Architect Overview

As a key member of our team, you will engage with stakeholders to understand user stories and determine requirements.

Our ideal candidate will provide guidance on what is configuration vs customization with a focus on solutions that remain close to out-of-box functionality as possible.

The role involves customizing and developing ServiceNow applications, supporting the rollout of new applications and modules, configuring Application UIs and Workflows, and demonstrating an understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.

Additionally, you will create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance.

Key Responsibilities:

  • Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus, maintain consistency in code alignment across instances, and ensure that configuration is consistent across development, testing, and production environments.
  • Develop customized workflows and integrate them into existing systems to optimize business processes.
  • Maintain accurate documentation of system changes and updates.
  • Identify areas for improvement within the current ITSM solution and propose innovative solutions to address these issues.
Required Skills and Qualifications:
  • 6+ years of experience working in a design and development role for a ServiceNow Platform.
  • 2+ years of experience as a ServiceNow administrator.
  • Experience in transitioning technology from locally focused to centralized technology service organization.
  • Understanding of RESTful Web Service and APIs.
  • IT and Security management best practice (ITIL, COBIT, ISO standards).
Preferred Skill Sets:
  • Experience developing solutions in JavaScript and GlideRecord.
Desired Certifications:
  • ITIL Foundations Certification
  • ServiceNow Developer Certification(s)
Essential Skills:
  • Conceptual skills
  • Ability to articulate and document the desired business outcome
  • Ability to remove ambiguity from requirements
  • Service orientation with a focus on quality and customer satisfaction
  • Unit and regression testing to strive for first time right deployments
  • Troubleshooting and Diagnostics
  • Communication skills (verbal and written)
Education Qualification:

Bachelor's degree

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