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reservation coordinator
2 weeks ago
Reservation Coordinator Job Opportunity
We are seeking a skilled professional to join our team as a Reservation Coordinator. As a key member of our remote-based short-term vacation rental company in the US, you will play a vital role in supporting our operations and ensuring exceptional guest experiences.
This is an exciting opportunity for a proactive problem solver with a passion for customer service. If you possess excellent communication skills, proficiency in property management systems, and strong organizational abilities, we would love to hear from you.
Key Responsibilities:
- Process refund requests and resolve billing discrepancies in accordance with established policies.
- Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
- Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
- Supervise and mentor a team of reservation coordinators, fostering a positive and collaborative work environment.
- Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
- Ensure adherence to established policies and procedures.
Key Competencies:
- Strong communication skills with a customer-first mindset.
- Proficiency in property management systems (PMS) and reservation software.
- Excellent organizational, multitasking, and leadership abilities.
Qualifications:
- Excellent communication skills. An American accent is highly valued.
- Proficiency in Microsoft Office programs (Word, Excel, and Outlook).
Benefits:
- Remote work opportunity with flexible schedules.
- Night shift schedule (US timings).
- A competitive salary based on your performance.
Other Details:
- No specific educational background required.
