Reservations Manager
3 weeks ago
Position Summary
We are looking for a dynamic and detail-oriented Reservations Manager to lead and optimize our room reservation operations. This role is responsible for ensuring seamless booking experiences, maximizing occupancy and revenue through effective yield and inventory management, and maintaining high guest satisfaction standards. The ideal candidate will work closely with the Sales, Revenue, Marketing, and Front Office teams to align reservation strategies with business goals.
Educational Qualifications
- Bachelors Degree or Diploma in Hotel Management or a related discipline
Work Experience
- 24 years of experience in reservations or front office operations, preferably in a boutique or premium hotel
Key Responsibilities
- Manage and oversee all reservation activities including FITs, corporates, OTAs, walk-ins, and group bookings
- Maintain real-time accuracy of room inventory, rates, and allotments across all channels (Website, OTAs, DMCs)
- Optimize occupancy and revenue through upselling, yield management, and forecasting
- Promptly respond to reservation inquiries via phone, email, WhatsApp, and social platforms with professionalism
- Collaborate with marketing on promotional packages and ensure consistent display across all online platforms
- Coordinate with front office and housekeeping for guest arrivals, VIP handling, and special requests
- Track and report guest preferences and ensure personalized guest experiences
- Prepare and share weekly reservation trend reports, forecast updates, and no-show analysis
- Foster and maintain relationships with travel agents and local DMCs to increase bookings
- Ensure PMS data integrity (booking status, guest details, payment tracking, etc.)
- Lead and train junior reservation or front desk team members, ensuring standard operating procedures are followed
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