Global Operations Coordinator

5 days ago

Alwar, Rajasthan, India beBeeOperation Full time ₹ 60,00,000 - ₹ 80,00,000

Are you interested in working with a global leader in the assessment and certification of professional skills?

About the Role:

This is a unique opportunity to contribute to the smooth operation of High-Stakes Test Centers (HSTCs) worldwide.

Key Responsibilities:
  • Coordinate scheduling across HSTC networks, reviewing upcoming availability and capacity requirements.
  • Collaborate with Workforce Management on Speaking Examiners' allocation forecast.
  • Monitor HSTC utilization and recommend adjustments or expansions based on demand.
  • Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
  • Coordinate with internal teams to manage unforeseen events, ensuring minimum impact on candidates and stakeholders.
  • Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
  • Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
  • Proactively identify and communicate quality-related observations or opportunities for improvement to relevant teams.
  • Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.

We are seeking an individual with excellent attention to detail, organizational, and time-management skills. Experience in liaising with multiple teams and departments, with a focus on building strong relationships, is also essential.

Requirements:
  • Bachelor's degree in business administration, operations management, or a related field.
  • 1-3 years of experience in a multi-cultural environment, preferably in operations or customer service.
  • Advanced computer literacy, with a focus on Microsoft Office and Google Suite.
  • Clear and effective communication skills, both written and verbal.
  • Ability to work under pressure, meet tight deadlines, and adapt to changing priorities.
  • Strong focus on compliance, ensuring all processes and communications adhere to relevant regulations, industry standards.

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