IT Incident Resolution Specialist

System Incident Resolution Specialist">We are seeking an experienced professional to manage and coordinate the resolution of critical incidents that impact our business.">Main Responsibilities:Triage and prioritize critical incidents, coordinating response teams and resources to minimize business disruption.Notify stakeholders of critical incidents,...

Incident Response CoordinatorThis role oversees the management and coordination of major incidents impacting business operations.Collaborating with senior leadership, IT teams, and stakeholders ensures prompt resolution of incidents, minimizing business impact.Identify, log, and notify major incidents based on severity and impact on business...

Incident Manager Job Description">As an Incident Manager, you will oversee the immediate response to IT incidents and coordinate efforts to restore normal service operations. Your role is crucial in ensuring that major incidents are managed effectively and efficiently.Responsibilities:Manage and coordinate the response/resolution of major incidents with...

Job Description:We are seeking an experienced professional to manage employee and stakeholder concerns with professionalism, discretion, and care.Key Responsibilities:Receive, log, and manage all formal grievances and complaintsConduct impartial investigations through interviews, data collection, and documentationMediate between parties to reach fair and...

About our company and jobOur mission is to provide high-quality educational content and empower learners worldwide to achieve their career objectives.We seek an experienced professional with prior EdTech experience in B2C escalation handling over calls to join our team.Key Responsibilities:Act as the final point of contact for unresolved learner and client...

As a proactive IT specialist, you will be the first point of contact for technical support.You will handle a wide range of tasks, from basic troubleshooting to proactive monitoring, collaborating with teams for escalations.Leveraging AI-powered tools and automation software, you will enhance support efficiency and client satisfaction.Key...

Job Title: Grievance OfficerWe are seeking a highly skilled and experienced professional to join our team as a Grievance Officer. As a key member of our organization, you will play a critical role in managing customer grievances, prioritizing severity and urgency, and driving first-time resolution with product, operations, collections, risk, and partner...

Production Support SpecialistWe are seeking a highly skilled Production Support Specialist to join our team. This individual will be responsible for ensuring the smooth operation of our production systems, working closely with IT teams and stakeholders to resolve incidents promptly.Key Responsibilities:Release Management: Develop and maintain release...

Job Opportunity: Technical Support SpecialistWe are seeking a skilled and proactive technical support specialist to join our team. The successful candidate will be responsible for handling escalated technical issues, providing in-depth troubleshooting, and ensuring smooth resolution of incidents.Key Responsibilities:Handle incidents, service requests, and...

Network Operations Center (NOC) Engineer RoleThe primary objective of this position is to ensure the seamless operation of network systems, servers, and applications around the clock.Monitoring and AlarmsA key aspect of this role is to oversee the monitoring of network systems, servers, and applications 24/7. This includes acknowledging alarms for core...