Senior Incident Resolution Specialist

System Incident Resolution Specialist">We are seeking an experienced professional to manage and coordinate the resolution of critical incidents that impact our business.">Main Responsibilities:Triage and prioritize critical incidents, coordinating response teams and resources to minimize business disruption.Notify stakeholders of critical incidents,...

Job Title: IT Incident ManagerAbout the RoleWe are seeking an experienced IT Incident Manager to join our team. As a key member of our IT operations group, you will be responsible for managing and coordinating the response and resolution of major incidents that impact our business.Key ResponsibilitiesIdentify and log major incidents based on severity and...

Incident Manager Job Description">As an Incident Manager, you will oversee the immediate response to IT incidents and coordinate efforts to restore normal service operations. Your role is crucial in ensuring that major incidents are managed effectively and efficiently.Responsibilities:Manage and coordinate the response/resolution of major incidents with...

**Job Overview:**As a Senior Security Operations Center (SOC) Analyst, you will lead high-impact security incidents and coordinate cross-functional teams to mitigate and eradicate threats. This role requires strong technical skills, excellent communication abilities, and experience in incident response, threat detection, and log analysis.**Key...

Job OverviewWe are seeking an experienced and proactive integration specialist to manage B2B integration environments. The ideal candidate will have hands-on experience with IBM Sterling B2B Integrator, including working knowledge of ITXA, containerized environments such as OpenShift or Kubernetes, and Helm.This rotational role includes owning escalations,...

Job Description:We are seeking an experienced professional to manage employee and stakeholder concerns with professionalism, discretion, and care.Key Responsibilities:Receive, log, and manage all formal grievances and complaintsConduct impartial investigations through interviews, data collection, and documentationMediate between parties to reach fair and...

Job Title: Senior Lead – Data PrivacyWe are seeking a highly skilled professional to join our team as a Senior Lead – Data Privacy. The ideal candidate will be responsible for implementing privacy frameworks, managing data incidents, and ensuring compliance with legal and regulatory requirements.This role is best suited for professionals with strong...

About our company and jobOur mission is to provide high-quality educational content and empower learners worldwide to achieve their career objectives.We seek an experienced professional with prior EdTech experience in B2C escalation handling over calls to join our team.Key Responsibilities:Act as the final point of contact for unresolved learner and client...

As a proactive IT specialist, you will be the first point of contact for technical support.You will handle a wide range of tasks, from basic troubleshooting to proactive monitoring, collaborating with teams for escalations.Leveraging AI-powered tools and automation software, you will enhance support efficiency and client satisfaction.Key...

Job Title: Grievance OfficerWe are seeking a highly skilled and experienced professional to join our team as a Grievance Officer. As a key member of our organization, you will play a critical role in managing customer grievances, prioritizing severity and urgency, and driving first-time resolution with product, operations, collections, risk, and partner...