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24/7 IT Incident Response Specialist

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Incident Manager Job Description">

As an Incident Manager, you will oversee the immediate response to IT incidents and coordinate efforts to restore normal service operations. Your role is crucial in ensuring that major incidents are managed effectively and efficiently.


Responsibilities:

  • Manage and coordinate the response/resolution of major incidents with significant impact on business operations.
  • Identify and log major incidents based on severity and impact on business operations.
  • Conduct initial analysis of the root cause and impact of the incident, gathering relevant data/information to support incident investigation and resolution.
  • Ensure shift handovers are thorough and well-documented.
  • Experience working as a shift manager.
  • Experience working in 24x7 environments and on-call availability.
  • Familiarity with ITIL framework and incident management best practices.
  • Strong stakeholder management skills to guide and coordinate technical and non-technical stakeholders.
  • Ability to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information.

Requirements:

  • 7 or more years of experience in IT operations and incident management.
  • ~ Bachelor's degree in Information Technology, Computer Science or related field.
  • ~ ITIL or other relevant IT Service Management certifications are desirable.
  • ~ B1/ B2 oral and written English.

Benefits:

  • This is an immediate joiner opportunity.
  • On-site work at our Ahmedabad, Gujarat office.

Others:

  • As a Major Incident Administrator, you play a vital role in ensuring the smooth operation of our IT systems.
  • Your expertise in incident management will be invaluable in helping us maintain high service quality.