
International Transaction Quality Manager
1 week ago
As a Transaction Quality Lead, you will spearhead continuous improvement in transaction quality and delivery. With 8+ years of experience in international voice processes, you will oversee call quality and client-related KPIs while evaluating the effectiveness of quality interventions.
Main Responsibilities:- Drive continuous improvement for transaction quality and delivery by leading initiatives to closure.
- Manage call quality & client-related KPI's, accurately capturing SLA/SLO metrics and reporting client needs.
- Evaluate the effectiveness of TQ interventions and strengthen quality management processes/framework to improve quality delivery.
- Generate and implement process improvement initiatives that drive results.
- Ensure process control & compliance, managing audit requirements and providing feedback to front-line recruitment teams on new hire quality.
- Strong people management skills with ability to lead high-performing teams.
- Leadership, direction, and motivation with excellent communication skills.
- Data handling and interpretation skills with understanding of transition phases (handover, startup, manage, exit).
- High maturity level to handle people (clients, stakeholders, peers) with strong organizational and presentation skills.
- Process-oriented, planning, decision-making, data handling, prioritization, meeting deadlines, and working under pressure.
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Expert Transaction Advisor
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High-Level Quality Expert
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Strategic Human Resource Transaction Manager
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Senior Financial Transaction Specialist
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Real Estate Transaction Specialist
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Food Export Quality Specialist
1 week ago
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