Operations Manager

3 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time
About the Role

We are seeking a highly motivated and experienced Operations Manager to join our team at ADCI - Karnataka. As a key member of our Last Mile Analytics and Quality (LMAQ) team, you will play a critical role in driving process improvement and motivating a team of driven, customer-obsessed associates.

Key Responsibilities
  • Develop and implement operational goals and strategies that align with business objectives, focusing on end-customer impact, productivity, accuracy, and speed to market.
  • Establish and manage measurement, reporting, and process excellence indicators to ensure effective accomplishment of goals in core processes.
  • Set and hold team members accountable for operational and people goals, owning processes, staffing, metrics, and business updates for the function.
  • Manage problems, decisions, and escalations, and proactively identify tool and system requirements that reduce operational defects.
  • Work with inter-functional teams to streamline processes and identify and drive process excellence along with Program and Tech teams.
About the Team

Our Last Mile Analytics and Quality (LMAQ) team is a brand new Amazon initiative to redefine the way customer delivery takes place and to delight our customers. We obsess over Customer and Driver experience and maintain a high bar for Amazon's global last mile delivery network.

Requirements
  • Bachelor's degree in engineering, science, math, or technology.
  • 5+ years' experience in Operations Management.
  • Strong communication (verbal/written) and collaboration skills.
  • A strong hands-on, results-driven mentality and experience in driving KPIs for the team and setting benchmarks.
  • Proficiency with Excel and strong analytical acumen.
Preferred Qualifications
  • MBA/Specialization in Operations.
  • Experience with Lean, Six Sigma, DMAIC, and usage of analytical techniques.
  • A positive attitude, great team work, and people management skills.

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