Operations Manager
3 weeks ago
We are seeking a highly motivated and experienced Operations Manager to join our team at ADCI - Karnataka. As a key member of our Last Mile Analytics and Quality (LMAQ) team, you will play a critical role in driving process improvement and motivating a team of driven, customer-obsessed associates.
Key Responsibilities- Develop and implement operational goals and strategies that align with business objectives, focusing on end-customer impact, productivity, accuracy, and speed to market.
- Establish and manage measurement, reporting, and process excellence indicators to ensure effective accomplishment of goals in core processes.
- Set and hold team members accountable for operational and people goals, owning processes, staffing, metrics, and business updates for the function.
- Manage problems, decisions, and escalations, and proactively identify tool and system requirements that reduce operational defects.
- Work with inter-functional teams to streamline processes and identify and drive process excellence along with Program and Tech teams.
Our Last Mile Analytics and Quality (LMAQ) team is a brand new Amazon initiative to redefine the way customer delivery takes place and to delight our customers. We obsess over Customer and Driver experience and maintain a high bar for Amazon's global last mile delivery network.
Requirements- Bachelor's degree in engineering, science, math, or technology.
- 5+ years' experience in Operations Management.
- Strong communication (verbal/written) and collaboration skills.
- A strong hands-on, results-driven mentality and experience in driving KPIs for the team and setting benchmarks.
- Proficiency with Excel and strong analytical acumen.
- MBA/Specialization in Operations.
- Experience with Lean, Six Sigma, DMAIC, and usage of analytical techniques.
- A positive attitude, great team work, and people management skills.
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