Chief Customer Growth Officer

5 days ago


Mumbai, Maharashtra, India PivotRoots Full time

We are seeking a seasoned leader to join our team as Chief Customer Growth Officer

This strategic role involves leading high-performing teams, developing customer-centric strategies, and driving revenue growth.

The ideal candidate will have 12+ years of experience in Advertising and MarTech industries, with expertise in team management, client relations, and process improvement.

A proven track record of achieving growth and building strong partnerships is essential for this role.

Located in Mumbai (Andheri - Chakala), this position offers a competitive salary ranging from ₹25 lakhs to ₹40 lakhs per annum, depending on experience.

Responsibilities:
  • Lead a team of Data Analysts, Data Scientists, and Account Managers to ensure seamless service delivery and customer satisfaction.
  • Develop and execute comprehensive customer success strategies, focusing on delivering measurable value to clients and improving operational efficiency.
  • Collaborate with Sales, Delivery, and Tech teams to align customer needs with service offerings, resulting in increased customer satisfaction and reduced churn.
  • Establish customer health tracking systems and utilize predictive analytics to proactively identify at-risk accounts, leading to improved retention.
  • Design and launch comprehensive onboarding programs for new clients, reducing onboarding time while ensuring seamless integration of services and early-stage customer success.
  • Drove customer advocacy programs by identifying satisfied clients willing to participate in case studies, testimonials, and referral programs, increasing new business leads.
About PivotRoots – a Havas Company:

PivotRoots is a full-service, transformational digital marketing and MarTech agency with a 300-strong team across offices in India and UAE. We offer services across industries and the digital ecosystem, including data and analytics, strategy and consulting, digital media planning and buying, UI/UX, social and content, SEO, and digital transformation.

We pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability, and other factors that have no bearing on an individual's ability to perform their job.



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