Enterprise Technical Support Professional
2 days ago
As a Technical Support Specialist, you will be the primary point of contact for customers seeking technical assistance. Your role will involve providing high-level technical support via various channels, including phone, email, and chat.
Your responsibilities will include troubleshooting and resolving complex technical issues, collaborating with internal teams to ensure seamless customer service, and contributing to knowledge base development through written content.
Required Skills and Qualifications- 3+ years of experience in enterprise technical support or DevOps, with expertise in advanced issue resolution, cloud deployments, and virtualization.
- Outstanding problem-solving skills and ability to communicate complex technical concepts to non-technical stakeholders.
- Proficiency in VMware, Linux, Kubernetes, and major cloud platforms (AWS, Azure, Google Cloud).
- Strong scripting knowledge, database management, and automation skills.
Our company offers a dynamic work environment that fosters growth and collaboration. As a Technical Support Specialist, you will have opportunities to develop your technical expertise, expand your skill set, and contribute to the success of our team.
OthersKey qualities for this position include excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. If you are a self-motivated individual with a passion for technology and customer satisfaction, we encourage you to apply for this exciting opportunity.
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