Technical Support Engineer

Technical Support EngineerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

What you'll do:

Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.

- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.

- Take ownership for problem resolution, problem reproduction and escalation.

- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

- Be a fast learner and keep pace with newer technologies

What you need to bring:

Mandatory Skills:

 Support for Juniper's M/T/Mx/PTX/ACX series products.

- Excellent verbal and written communication, presentation, and customer handling skills.

- Ability to logically troubleshoot complex and high impact problems.

- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers

- In-depth knowledge of the following:

• IP Packet flow, OSI layers

• Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)

• IP routing protocols (BGP, OSPF, ISIS , RIP)

• Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)

- Understanding/Exposure/Expertise in one or more areas:

• MPLS, VPLS, L2 and L3 VPN

• MPLS Traffic Engineering, LDP, RSVP

• Multicast technologies NG-MVPN, PIM

• Perl/Unix/Expect scripting

Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting/Designing/implementing IP networks.

Candidates who have extensively worked on Troubleshooting, implementation and support of IP networks.

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india#networking

Job:

Engineering

Job Level:

TCP_

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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