Technical Support Engineer

4 weeks ago

Bengaluru, Karnataka, India SuperAGI Full time
Job Description

About SuperAGI

SuperAGI is an AI-native company building open and scalable autonomous agent infrastructure for developers and enterprises. We serve a fast-growing base of customers and community users who are pushing the limits of whats possible with AI. Our Support team plays a critical role in helping users adopt and scale with confidence.

Role Overview

As a Technical Support Engineer, youll be the go-to person for resolving product-related technical issues faced by our customers. Youll work closely with engineering, product, and success teams to troubleshoot problems, provide timely solutions, and create a seamless support experience.

This role requires a strong technical foundation, excellent communication skills, and a customer-first mindset. Youll be instrumental in maintaining support hygiene and driving customer satisfaction.

Key Responsibilities

- Serve as the first line of technical support via Intercom and other channels
- Troubleshoot user issues related to product functionality, APIs, integrations, and deployment
- Triage bugs and escalate to engineering when needed, with complete context
- Maintain clean, timely communication with customers and internal teams
- Track, tag, and categorize support queries to identify trends and recurring issues
- Create and maintain support documentation, FAQs, and internal troubleshooting guides
- Partner with Customer Success to ensure resolution of high-impact or escalated cases
- Contribute to improving support processes, response quality, and ticket hygiene.

What Were Looking For

- 12 years of experience in a technical support or product support role in a SaaS or developer-first company
- Strong troubleshooting and debugging skills (bonus if familiar with APIs, Python, Docker, Postman, etc.)
- Clear, concise written and verbal communication
- Ability to multitask, prioritize, and respond quickly in a high-volume environment
- Comfort working in a startup culture with rapid product changes
- Experience with support tools like Intercom, Jira, GitHub, or similar

Bonus Skills

- Exposure to AI/ML tooling or open-source ecosystems
- Experience with ticket SLAs, tagging systems, or support dashboards
- Familiarity with REST APIs and basic scripting

Why Join SuperAGI

- Be part of a high-growth AI company shaping the next generation of autonomy
- Own and evolve the support function from the ground up
- Collaborate with some of the sharpest minds in AI and product

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