Technical Support Engineer

1 week ago


Bengaluru, Karnataka, India Mphasis Full time

Job Description

Role: Kofax Support Engineer

Location: Offshore – India

Who are we looking for?

We are looking for 5+ years of .NET technologies' experience as Kofax Support Engineer.

Technical Skills:

· Expertise in Kofax Total Agility , Transformation Module , and Kofax Insights/Analytics .

· Experience with .NET technologies for automation solutions.

· Strong knowledge of database management and SQL .

· Strong troubleshooting and problem-solving abilities.

· Knowledge of Windows/Mac OS and Microsoft Office products.

· Ability to configure and troubleshoot peripheral devices like printers and scanners.

· Excellent communication skills for customer support

Roles and Responsibilities:

· Provides first-level technical support to customers via phone, web, and email.

· Troubleshoots and resolves issues related to Kofax Capture products .

· Works closely with Subject Matter Experts and senior engineers to escalate undocumented issues.

· Requires problem-solving skills , knowledge of Windows/Mac OS , and experience with Microsoft Office products .

· Must be able to configure and troubleshoot peripheral devices like printers and scanners

Behavioral Skills :

· Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.

· Effectively collaborates and communicates with the stakeholders and ensures client satisfaction.

· Train and coach members of project groups to ensure effective knowledge management activity.

Qualification:

· Somebody who has at least 5+ years of work experience Kofax Support Engineer.

· Education qualification: Any degree from a reputed college



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