Technical Support Engineer

3 weeks ago


Bengaluru, Karnataka, India Mphasis Full time
Job Description

Description

We are seeking a Technical Support Engineer to join our team in India. The ideal candidate will be responsible for providing technical assistance and support to our customers, ensuring they have a seamless experience with our products.

Responsibilities

- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues.
- Assist customers with product setup and configuration.
- Document customer interactions and solutions in the support ticketing system.
- Collaborate with engineering teams to resolve complex issues.
- Conduct product training sessions for customers as needed.

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