Technical Support Engineer

2 weeks ago

Bengaluru, Karnataka, India ORDR Full time

Ordr  is looking for a passionate and experienced Technical Support Engineer (TSE)  to help us deliver world-class support to our customers and partners. In this role, you'll handle post-sales technical inquiries, troubleshoot complex issues, and ensure our customers get the most value from our products. This is a unique opportunity to join a fast-growing cybersecurity startup and make a real impact in a high-visibility role

What You'll Do

·    Support customers and partners on product configuration, performance, and troubleshooting

·    Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams

·    Maintain high levels of customer satisfaction and engagement

·    Use diagnostic tools, scripts, and lab environments to replicate and resolve issues

·    Contribute to technical documentation, knowledge base, and troubleshooting guides

·    Collaborate with cross-functional teams to deliver the best customer experience possible

·    Serve as the voice of the customer internally by sharing insights and feedback

What We're Looking For

·    5+ years of experience in a technical support or customer-facing engineering role

·    Background in B2B SaaS and strong knowledge of network and security concepts

·    Deep expertise in switches, routers, and networking fundamentals

·     Certifications preferred:  CCNA, JNCIE, or higher

·    Working knowledge of Linux , VMware ESXi , and firewalls

·    Familiarity with 802.1x/NAC , vulnerability management , and cybersecurity best practices

·    Empathetic communicator with a passion for customer success

·    Able to manage multiple issues and tasks in a fast-paced environment

Why You'll Love Working at Ordr

·    Be part of a company at the forefront of cybersecurity and network visibility

·    Work remotely with a talented, collaborative global team

·    Direct impact on customer success and product growth

·    Fast-paced startup environment with room to grow and innovate

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