Enterprise Technical Support Professional

16 hours ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 1,59,64,000 - ₹ 2,03,05,000

Technical Support Specialist

As a key member of our technical support team, you will be responsible for delivering high-quality support to our applications. You will serve as the primary point of contact for resolving complex technical issues and collaborate with development teams to implement fixes and enhancements.

Key Responsibilities:

  • Investigate and resolve technical incidents related to applications, databases, and integrations
  • Diagnose and resolve complex technical issues
  • Coordinate with development teams to implement fixes and enhancements
  • Provide timely updates to stakeholders on the status of ongoing incidents
  • Maintain accurate records of incidents, solutions, and changes in the production environment
  • Assist in the planning and execution of application releases and updates
  • Conduct impact assessments for proposed changes to production systems

Requirements:

  • Bachelor's degree in computer science or a related field
  • 8+ years of experience in supporting business applications
  • Proven experience in a similar role, providing technical support for enterprise-level software applications
  • Strong understanding of software development lifecycle and ITIL processes
  • Experience with ticketing systems
  • Proficiency in troubleshooting Unix/Linux environments
  • Experience with database technologies such as SQL Server
  • Knowledge of programming languages including scripting languages

Skills and Qualifications:

  • Excellent communication skills, with the ability to explain technical concepts to non-technical users
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong analytical and problem-solving skills

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