Enterprise Technical Support Specialist

1 day ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 15,81,400 - ₹ 21,11,900
Job Overview

We are seeking an expert-level support engineer to join our team. As a trusted technical advisor, you will be responsible for delivering high-quality support to premium enterprise clients.

About the Role

This role involves operating as a primary technical liaison for strategic accounts, specializing in NetIQ Identity and Access Management (IAM) solutions. You will leverage deep customer environment knowledge to accelerate issue resolution and enhance service delivery.

Your Impact
  • You will deliver expert-level support to premium enterprise clients, solving deeply complex technical challenges that impact critical business operations.
  • As a trusted technical advisor, you will foster long-term customer success and reinforce confidence in paid support offerings.
Required Skills and Qualifications
  • Demonstrated excellence in communication, with a clear and authoritative presence during high-pressure technical escalations.
  • Proactive and customer-focused approach, known for going above and beyond to deliver exceptional service and support.
  • Steady, analytical mindset with proven expertise in diagnosing and resolving complex issues efficiently and effectively.
  • Advanced knowledge of NetIQ IAM products: Identity Manager, Access Manager, Identity Governance, eDirectory, SSPR, Advanced Authentication, Privileged Access Manager.
  • At least 12+ years of experience in NetIQ IAM products.
  • Familiarity with Windows and Linux administration, advanced networking knowledge, basic understanding of databases, web technologies, cloud experience, containers experience, and scripting languages.
Benefits
  • Deliver high-quality support to premium enterprise clients.
  • Operate as a trusted technical advisor, fostering long-term customer success.
  • Deepen your expertise in enterprise systems and emerging technologies.
  • Mentor peers and contribute to internal knowledge leadership.
What We Offer
  • Expertise in complex technical challenges.
  • Long-term customer retention and revenue impact.
  • Skill development and career growth opportunities.

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