Customer Service Representative

2 weeks ago


Bengaluru, Karnataka, India beBeeCustomerCentricity Full time
Job Description

Servicing customer requests is a key focus area for this role.

  • The ideal candidate will have excellent communication and interpersonal skills, allowing them to effectively interact with customers.
  • They must also be able to work in a fast-paced environment, meeting service level agreements and productivity targets.
Key Responsibilities
  1. Provide exceptional customer service by responding promptly to customer inquiries and resolving issues efficiently.
  2. Meet daily targets for call handling time, productivity, cross-selling, retention, and first-call resolution.
  3. Identify process gaps and suggest improvements to minimize repeated errors on escalations.
  4. Ensure timely resolution of customer complaints and queries.
Requirements
  • High school diploma or equivalent required; degree in business administration or related field preferred.
  • Minimum 1 year experience in customer-facing role; preferably in credit card industry.
  • Excellent verbal and written communication skills; ability to interact with customers from diverse backgrounds.
  • Strong problem-solving skills; ability to analyze complex customer issues.
Benefits

This role offers competitive compensation, comprehensive benefits package, and opportunities for professional growth and development.

Why You'll Thrive Here

Our company values innovation, collaboration, and customer satisfaction. As a customer service representative, you will play a critical role in delivering exceptional customer experiences and contributing to our organization's success.



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