Senior Collection Specialist

1 day ago

Bhopal Indore, India beBeeCollection Full time ₹ 6,00,000 - ₹ 12,00,000
Senior Collection Specialist

The role of the Senior Collection Specialist involves overseeing the collection process within a designated territory. This entails direct field visits, relationship management, and collaboration with internal teams to maintain healthy portfolio performance.

Main Responsibilities:

  • Meet or exceed assigned collection targets within the defined area by adhering to organizational policies and procedures.
  • Manage collections based on assigned areas, buckets, or portfolios and achieve targets for resolution rates, roll rates, and credit costs.
  • Conduct daily field visits and ensure timely follow-up within the defined turnaround time (TAT).
  • Monitor and control delinquencies by days past due (DPD) and bucket, focusing particularly on non-starter accounts.
  • Elevate probable flow-forward or risky accounts to supervisors proactively.
  • Ensure customer satisfaction by resolving concerns quickly and effectively.
  • Foster strong relationships with key clients to facilitate timely repayments.
  • Follow up with complex/defaulting accounts to determine reasons and drive resolution.
  • Maintain strict compliance with audit norms, regulatory requirements, and internal policies.

Required Skills and Qualifications:

Essential skills include collection expertise, communication skills, Excel proficiency, and knowledge of the local area/territory.

Preferred qualifications include graduation and prior experience in loan collections.

Benefits and Perks:

  • Travel allowance provided.
  • Performance-based incentives offered.
  • Additional allowances available.

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