Executive Field Collections Professional

3 days ago


Indore Bhopal, India beBeeCollection Full time ₹ 4,00,000 - ₹ 8,00,000

The role of a Collection Specialist involves achieving collection targets in assigned territories while adhering to legal and organizational policies.

Key Responsibilities:

  • Achieve collections within defined areas by following company guidelines and SOPs.
  • Manage collections based on territory, bucket, or portfolio and meet targets for resolution rates, roll rates, and credit costs.
  • Conduct regular field visits and ensure timely follow-ups within specified turnaround times.
  • Monitor and control delinquencies by days past due (DPD) and bucket, focusing on non-starter accounts.
  • Proactively escalate probable flow-forward or risky accounts to supervisors.
  • Ensure customer satisfaction by resolving concerns efficiently.
  • Build strong relationships with key clients to facilitate timely repayments.
  • Follow up on complex/defaulting accounts to determine reasons and drive resolution.
  • Maintain strict compliance with audit norms, regulatory requirements, and internal policies.

Required Skills:

Collection, EMI Collection, Field Collection, Communication, Excel, Territory Knowledge, Loan Recovery, Follow-up Management

Qualifications:

  • Preferred: Graduation degree.
  • Essential: Prior experience in loan collections.
  • Good knowledge of local area/territory required.

Perks & Benefits:

  • Travel allowance available.
  • Performance-based incentives offered.
  • Additional allowances provided.


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