
Executive Field Collections Professional
3 days ago
The role of a Collection Specialist involves achieving collection targets in assigned territories while adhering to legal and organizational policies.
Key Responsibilities:
- Achieve collections within defined areas by following company guidelines and SOPs.
- Manage collections based on territory, bucket, or portfolio and meet targets for resolution rates, roll rates, and credit costs.
- Conduct regular field visits and ensure timely follow-ups within specified turnaround times.
- Monitor and control delinquencies by days past due (DPD) and bucket, focusing on non-starter accounts.
- Proactively escalate probable flow-forward or risky accounts to supervisors.
- Ensure customer satisfaction by resolving concerns efficiently.
- Build strong relationships with key clients to facilitate timely repayments.
- Follow up on complex/defaulting accounts to determine reasons and drive resolution.
- Maintain strict compliance with audit norms, regulatory requirements, and internal policies.
Required Skills:
Collection, EMI Collection, Field Collection, Communication, Excel, Territory Knowledge, Loan Recovery, Follow-up Management
Qualifications:
- Preferred: Graduation degree.
- Essential: Prior experience in loan collections.
- Good knowledge of local area/territory required.
Perks & Benefits:
- Travel allowance available.
- Performance-based incentives offered.
- Additional allowances provided.
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