Senior Customer Relationship Manager

3 weeks ago


Bengaluru, Karnataka, India Simplotel Technologies Pvt Ltd Full time

Company Overview

Simplotel Technologies Pvt Ltd is a leading provider of innovative solutions for businesses. We are committed to delivering exceptional results and building long-lasting relationships with our clients.

Job Summary

We are seeking an experienced CUSTOMER SUCCESS MANAGER who will be responsible for providing ongoing support to our clients, building strong relationships, and implementing new programs that increase revenue potential while minimizing churn rates.

About the Role

The ideal candidate will have a proven track record of success in customer-facing roles, excellent communication skills, and a strong ability to foster positive business relationships. You will work closely with our team to ensure seamless client experiences, resolve any issues promptly, and develop strategies to drive growth and retention.

Key Responsibilities:

  • Provide exceptional support to our clients, addressing their concerns and needs in a timely and professional manner.
  • Build and maintain strong relationships with our clients, understanding their goals, and developing customized solutions to meet their needs.
  • Work closely with our team to implement new programs and initiatives that drive revenue growth and minimize churn rates.
  • Develop and execute strategic plans to enhance client satisfaction, loyalty, and retention.
  • Stay up-to-date with industry trends, best practices, and emerging technologies to provide innovative solutions to our clients.

Requirements and Qualifications:

  • Proven work experience as a Customer Success Manager or similar role.
  • Exceptional ability to communicate and foster positive business relationships.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Technical skills required, as they relate to the use of our product or service.
  • Accountability and personal organization are essential.
  • Experience in managing a diverse group and training each according to company standards.

Estimated Salary: ₹12,00,000 - ₹18,00,000 per annum, depending on qualifications and experience.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

What We Offer:

  • A challenging and rewarding role with opportunities for growth and development.
  • A collaborative and dynamic work environment with a team of experienced professionals.
  • A competitive salary and benefits package, including medical insurance, retirement plan, and paid time off.


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