Senior IT Service Delivery Professional

2 hours ago


Kanpur, Uttar Pradesh, India beBeeService Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title: Senior IT Service Management Specialist Trainer

Position Overview:

We are seeking a seasoned IT service delivery professional with over 10+ years of experience in managing IT service governance, process enhancement, and continual improvement. This role is designed for a professional who will oversee IT service practices, train, mentor, and develop fresh graduates entering the IT services field.

Key Responsibilities:
  • Developed and delivered structured training programs for graduate trainees on IT service principles, ITIL best practices, and service delivery models.
  • Mentored and coached fresh graduates on incident management, problem resolution, change control, release management, and service request fulfillment.
  • Provided hands-on training in IT service tools, including ServiceNow, BMC Remedy, Jira Service Management, or equivalent.
  • Reviewed trainee work in ticket handling, escalation processes, and SLA adherence, providing constructive feedback.
  • Guided graduates in understanding service strategy, service design, service transition, service operations, and continual improvement.
  • Conducted workshops on root cause analysis, customer service excellence, and communication best practices.
  • Collaborated with HR and leadership teams to shape graduate onboarding, capability-building, and career path development.
  • Supported ongoing improvement of IT service processes and ensured alignment with organizational goals and industry standards.


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