Enterprise Delivery Director

11 hours ago

Kanpur, Uttar Pradesh, India beBeeServiceDelivery Full time ₹ 15,00,000 - ₹ 20,00,000
Job Overview

We are seeking a seasoned professional to establish and lead our end-to-end service delivery system from scratch.

This role is ideal for a forward-thinking individual with 5+ years of experience in ITSM delivery who can create tailored delivery frameworks, standardize processes, ensure service quality, and drive customer satisfaction.

Main Responsibilities:

  • Design, implement, and manage the entire service delivery framework.
  • Establish and standardize processes, SLAs, and best practices for efficient service operations.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams (engineering, support, business analysts, and operations) to ensure seamless service execution.
  • Proactively identify risks, issues, and gaps in delivery, and implement corrective measures.
  • Generate regular reports on delivery performance, efficiency, and improvement areas.
  • Mentor and guide junior team members in delivery practices and standards.

Required Skills & Qualifications

We are looking for candidates with the following skills and qualifications:

  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management (ITSM) principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Prior experience with Freshservice or similar ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk) is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Effective communication skills with the ability to articulate technical concepts clearly.
  • Certification in ITIL or related frameworks (preferred but not mandatory).

Benefits

This is an exceptional opportunity to build and own the service delivery function from the ground up. You will lead impactful delivery programs and directly influence client success. Collaborate with a technically advanced, client-focused, and innovation-driven team. Enjoy competitive compensation and growth opportunities in a fast-scaling environment.

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