Learning Services Professional

About Us

We're transforming the way people learn for the better.

The world's best-run learning functions trust us with their learning and talent.

Our comprehensive managed learning solutions bring together the best of learning theory, technology, operations, and services to enable a thriving workforce.

This role is ideal for a highly organized, client-focused professional with strong communication skills and a desire to grow in professional learning services.

• Support senior account leadership in growing learning service sales to clients.
• Manage client accounts, interact with stakeholders, find opportunities, and report commercial results.

• Manage key client accounts across regions under the guidance of an Engagement Director.
• Engage with client stakeholders to discover unmet needs or potential service gaps.
• Create sales materials and tailored presentations to support upsell or renewal opportunities.
• Lead documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.
• Prepare and present QBRs, other governance activities, and track win/loss data and sales KPIs.
• Conduct research on client organization changes that could signal opportunities.
• Collaborate on internal solutions to align with client needs.
• Respond to routine queries and escalate issues where needed.
• Contribute to business reviews, presentations, and reports.
• Track account metrics, including SLA performance, client satisfaction, and operational KPIs.
• Support opportunity tracking, renewal preparation, and upsell coordination.
• Maintain accurate internal systems and documentation.
• Stay current on industry trends and client developments.

• Develop relationships with client stakeholders and our team members.
• Presentation and pitching skills to showcase our capabilities.
• Clear and professional communication in verbal and written formats.
• Strong organizational and time-management abilities.
• Analytical mindset with comfort working with data and reporting tools.
• Commercial decision-making on mutually beneficial outcomes.
• Proficient in Microsoft Office, especially PowerPoint and Excel; familiarity with CRM tools is a plus.
• Team-oriented with a service delivery mindset.
• Detail-oriented with a proactive approach to managing client needs.
• Ability to work under direction but also take initiative on smaller tasks and projects.
• High level of professionalism in external-facing communications.
• Adaptable and comfortable working in a fast-paced, global environment.

• Basic understanding of learning & development concepts and corporate training models.
• Familiarity with managed learning services and learning platforms is an advantage.
• Understanding of account management processes in a services environment.
• Awareness of client service and stakeholder communication best practices.
• Some exposure to project management or customer success tools is preferred.

• 4–8 years in account coordination, client services, project management, or operations roles.
• Experience working in or with professional services, learning, or talent development sectors.
• Demonstrated ability to support client relationships and manage operational details.
• Exposure to multi-stakeholder environments and experience handling multiple priorities.
• Experience supporting reporting, governance, or performance tracking processes.

We are an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.