Director of Learning Excellence

16 hours ago

Kanpur, Uttar Pradesh, India beBeeExcellence Full time ₹ 15,00,000 - ₹ 20,00,000
Head of Training

Developing Talent to Deliver Luxury Retail Excellence

The Head of Training plays a pivotal role in designing and implementing learning strategies across the organization. This role ensures employees embody the brand's values, deliver exceptional customer experiences, and continuously upskill to meet evolving business needs.

Key Responsibilities:

  • Develop and execute the overall training strategy for the company, aligned with business objectives.
  • Create customized programs based on employee needs through Training Needs Identification (TNI) and partner with leadership.
  • Build a training roadmap for all levels, including frontline staff, store managers, HO employees, and leadership teams.
  • Closely work with Retail Operations, Merchandising, and HR to embed training in business culture.

Program Development & Delivery

  • Create and deliver training modules on luxury customer service, clienteling, selling skills, brand storytelling, Bespoke service for HNI customers, and enhancing overall Customer experience.
  • Develop product knowledge sessions in collaboration with design/merchandising teams.
  • Implement e-learning and blended learning solutions to enhance accessibility.

Quality & Standards

  • Ensure consistency in brand training delivery across all stores and regions.
  • Monitor effectiveness of training programs through assessments, mystery audits, customer feedback, and sales performance.
  • Establish KPIs and reporting metrics for training impact.
  • Standardize induction programs for all new hires.

Innovation & Continuous Improvement

  • Introduce new learning methodologies, such as digital learning platforms, gamification, microlearning.
  • Stay updated with luxury retail training trends, competitor benchmarks, and best practices.

Training Evaluation & Impact Assessment

  • Develop and implement a framework to evaluate training effectiveness at all levels.
  • Measure pre- and post-training impact on key business metrics, such as sales conversion, average transaction value, repeat customer rate.
  • Collect and analyze participant feedback, customer feedback, and manager inputs to continuously refine programs.
  • Generate regular reports on training outcomes for leadership, highlighting ROI and actionable insights.
  • Benchmark training impact against industry best practices to ensure competitive advantage.

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