
IT Service Delivery Director
5 hours ago
The IT Service Delivery Manager role is a critical position that requires exceptional leadership and project management skills. The ideal candidate will have a proven track record of successfully delivering projects on time, within budget, and to the desired quality standards.
This role involves working closely with the project owner to develop a detailed project plan, monitoring progress, and reporting status to stakeholders. The manager will also support quality assurance goals, participate in release management cycles, and identify risks.
Key Responsibilities:
- Project Planning: Develop and implement project plans to ensure timely delivery, scope, and budget
- Change Management: Manage project changes and scope adjustments using appropriate tools and techniques
- Performance Measurement: Measure project performance and manage client relationships
- Risk Management: Perform risk management and make financial analysis-based adjustments to project constraints
- Team Leadership: Lead cross-functional project teams for complex development projects
Requirements:
- A bachelor's degree in an appropriate field or equivalent experience
- At least 15 years of experience in project management
- Excellent communication, organizational, and prioritization skills
- Knowledge of Agile/Scrum methodologies, project management tools, and software development life cycles
Skills:
- Client-facing and internal communication
- Agile performance metrics
- Project management tools and bug tracking systems
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