Expert Technical Support Specialist Wanted

3 days ago

Jodhpur, Rajasthan, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title:

Ambitious Technical Support Professional Sought

We are seeking an ambitious Technical Support Professional to provide expert technical support to channel partners and end users in India.

Your primary tasks will be to support, train and develop our users and partners. Technical support will be handled through various channels, including email, telephone, or on-site visits at the users' premises.

You will be required to travel approximately 90 days per year, participating in customer visits, trade shows, and seminars to develop your technical knowledge and competencies in Dobot robots and applications.

  • Key Responsibilities:
  • Providing technical support to channel partners;
  • Offering robotic application support and consultations to channel partners and the Dobot sales team;
  • Developing and translating technical training curriculums and conducting technical training courses for channel partners and end users;
  • Developing partners and users' technical knowledge and competencies in Dobot robots and applications;
  • Preparing and translating technical documentation;
  • Participating in customer visits;
  • Participating in trade shows and seminars;
  • Developing applications for trade shows and seminars.

Requirements:

  • Bachelor degree or higher in an Engineering-related subject;
  • Minimum three years of experience in the robotics or automation industry;
  • Experience in designing and integrating robotic applications;
  • Experience in conducting seminars and trainings;
  • Excellent troubleshooting and diagnosing skills;
  • Excellent computer and interpersonal skills;
  • Proficiency in a high-level programming language such as C++/Java/Python/Lua (a plus).

This role requires:

  • Strong technical knowledge and skills;
  • Excellent communication and interpersonal skills;
  • Ability to work independently and as part of a team;
  • Flexibility and adaptability to changing priorities and deadlines.

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