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Grievance and Conflict Resolution Specialist
2 weeks ago
We are seeking a highly skilled Grievance and Conflict Resolution Specialist to join our team at AGS Health. As a strategic partner for growth, we're committed to providing expert services and AI-enabled technologies to optimize workflows, maintain compliance, and achieve a high-performance revenue cycle.
The successful candidate will have 13 years of experience in Employee Relations, with a proven track record in grievance and conflict management. They will be responsible for handling employee grievances with professionalism, ensuring quick and effective resolution. This includes setting up mechanisms for employees to voice concerns, documenting and tracking grievances, and implementing preventive actions.
In addition to grievance management, the Grievance and Conflict Resolution Specialist will mediate conflicts between employees, teams, or between employees and management to ensure harmonious work relationships. They will provide guidance on conflict resolution strategies and lead interventions to de-escalate conflicts, working closely with HR and department heads to mitigate workplace issues.
The ideal candidate will also have strong knowledge of labor laws and statutory compliance, especially in relation to POSH. They will ensure full compliance with POSH regulations, handle complaints with confidentiality and sensitivity, and conduct regular POSH training and awareness programs for employees. The Grievance and Conflict Resolution Specialist will also support and guide the Internal Complaints Committee (ICC) in investigating and resolving POSH-related cases.
This is a full-time position based in Hyderabad, Bangalore, Chennai, or Jaipur, with a competitive salary and benefits package. If you are a dedicated ER professional looking to make an impact, we encourage you to apply.
Key Responsibilities:
- Grievance Management: Handle employee grievances with professionalism, ensuring quick and effective resolution.
- Conflict Management: Mediate conflicts between employees, teams, or between employees and management to ensure harmonous work relationships.
- POSH Compliance: Ensure full compliance with POSH regulations, handle complaints with confidentiality and sensitivity, and conduct regular POSH training and awareness programs for employees.
- Stakeholder Management: Work closely with internal stakeholders, including HR, department heads, and legal teams to ensure alignment on employee relations policies and procedures.
