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Director of Employee Relations and Compliance

1 week ago

Chennai, Tamil Nadu, India AGS Health Full time

AGS Health is a strategic partner for growth, offering expert services complemented by AI-enabled technologies and high-touch support.

We employ over 11,000 team members globally and partner with more than 100 clients across various care settings, specialties, and billing systems.

About the Role

This role requires a proven track record in grievance and conflict management, strong knowledge of labor laws, and statutory compliance.

The ideal candidate will have experience working with multi-location teams in a service industry environment, excellent interpersonal and communication skills, and the ability to influence and negotiate.

  • Manage employee grievances with professionalism, ensuring quick and effective resolution.
  • Meditate conflicts between employees, teams, or between employees and management to ensure harmonious work relationships.
  • Ensure full compliance with POSH regulations and handle complaints with confidentiality and sensitivity.
  • Work closely with Internal stakeholders, including HR, department heads, and legal teams to ensure alignment on employee relations policies and procedures.
Key Responsibilities

Grievance Management:

  • Handle employee grievances with professionalism, ensuring quick and effective resolution.
  • Set up mechanisms for employees to voice concerns and follow-up with appropriate measures.
  • Document and track grievances to identify trends and implement preventive actions.

Conflict Management:

  • Mediate conflicts between employees, teams, or between employees and management to ensure harmonious work relationships.
  • Provide guidance on conflict resolution strategies and lead interventions to de-escalate conflicts.
  • Work with HR and department heads to mitigate workplace issues.

POSH Compliance:

  • Ensure full compliance with POSH regulations and handle complaints with confidentiality and sensitivity.
  • Conduct regular POSH training and awareness programs for employees.
  • Support and guide the Internal complaints Committee (ICC) in investigating and resolving POSH-related cases.

Stakeholder Management:

  • Work closely with Internal stakeholders, including HR, department heads, and legal teams to ensure alignment on employee relations policies and procedures.
  • Liaise with external stakeholders, such as labor officials, legal representatives, and consultants, as required.

Proactive Employee Engagement & Roadshows:

  • Organize and lead proactive roadshows and sessions to communicate the organization's Do's and Don'ts and promote a positive workplace culture.
  • Educate employees on company policies, ethical standards, and workplace behavior expectations.
  • Gather feedback from employees and work with the leadership team to implement improvements where necessary.

ER Strategy Development & Implementation:

  • Develop and implement an employee relations strategy that aligns with organizational goals.
  • Conduct regular audits of ER practices and policies to ensure compliance with local laws and industry best practices.
  • Monitor and analyze ER metrics to assess the overall health of the workforce and recommend improvements.
About You

We are looking for a dedicated ER professional who can make an impact and become part of our team. The ideal candidate should have a Bachelor's or master's degree in human resources, Business Administration, or a related field.

Location: Hyderabad / Bangalore / Chennai / Jaipur. Full-time(on-Site).