Resolution Specialist

2 weeks ago


Chennai, Tamil Nadu, India Acaipl Investment & Financial Services Private Ltd Full time

Job Summary:

The Resolution specialist will be responsible for effective resolution strategies and managing the resolution of delinquent accounts. This role requires a strategic thinker with strong leadership skills and a deep understanding of the ARC sector.

Key Responsibilities:

- Strategy Development: Develop and implement effective resolution strategies to minimize overdue accounts.

- Portfolio Management: Monitor the collections portfolio, analyse trends, and implement corrective actions to improve collection efficiency.

- Customer Interaction: Engage with customers to understand their financial situations and negotiate payment plans or settlements.

- Legal Coordination: Collaborate with the legal team to manage cases requiring legal intervention, including initiating and following up on legal proceedings.

- Reporting: Prepare and present regular reports on resolution activities, performance metrics, and recovery rates to senior management.

- Compliance: Ensure all collection activities comply with relevant regulations, company policies, and industry best practices.

- Process Improvement: Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the collections function.

Qualifications and Skills:

- Education: Bachelor's degree in Finance, Business Administration, law or a related field. A Master's degree or professional certification (e.g., CA, CFA) is a plus.

- Experience: Minimum of 5-6 years of experience in collections and resolutions, preferably within the ARC, NBFC or financial services industry.

- Leadership: Proven experience in managing and leading a team of collection professionals.

- Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.

- Communication: Excellent verbal and written communication skills with the ability to negotiate and influence outcomes.

- Regulatory Knowledge: In-depth knowledge of relevant laws, regulations, and compliance requirements in the ARC sector.

- Customer Focus: Strong customer service orientation with the ability to handle sensitive situations professionally and Competitive salary and performance-based incentives.

- Health and wellness benefits.

- Professional development opportunities.

- A supportive and collaborative work environment.

(ref:iimjobs.com)

  • Chennai, Tamil Nadu, India Walmart Global Tech India Full time

    Walmart Global Tech India seeks a skilled Resolution Specialist to join our team. In this role, you will be responsible for navigating complex customer inquiries and resolving issues in a timely and professional manner.Your primary responsibility will be to handle high volumes of incoming calls, chats, and emails from customers, stores, and associates. You...


  • Chennai, Tamil Nadu, India The Wells Fargo Foundation Full time

    About this role:The Wells Fargo Foundation is seeking a highly skilled Claims Resolution Specialist to support and capture all pertinent information from customers about their claims. This individual will conduct research and provide updates on the status of new and existing claims, identifying opportunities to improve customer experience through thorough...


  • Chennai, Tamil Nadu, India Amromed Solutions Pvt Ltd Full time

    About the Role:  We are seeking a highly skilled Account Receivable Resolution Specialist to join our team in Perambur, Chennai. In this role, you will be responsible for handling denials, appeals, and reconsiderations, analyzing EOBs, and identifying claim rejections, underpayments, and revenue leakage.  The ideal candidate will have 3-6 years of...


  • Chennai, Tamil Nadu, India Walmart Full time

    Job Description:As a Senior Resolution Coordinator, you will play a crucial role in resolving customer complaints and ensuring their satisfaction. You will work closely with our customer service team to analyze issues, develop solutions, and implement changes to improve our services.


  • Chennai, Tamil Nadu, India NTT DATA North America Full time

    Job DescriptionThe Senior Insurance Resolution Specialist will be responsible for performing outbound calls to insurance companies to collect outstanding Accounts Receivables. This is an exciting opportunity to work with a leading company in the healthcare insurance industry.About YouYou have excellent communication skills and can work effectively in a...


  • Chennai, Tamil Nadu, India Athena Health Full time

    About the Role:Athena Health is committed to creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. As a Medical Claim Resolution Specialist, you will play a critical role in helping us achieve this vision.In this role, you will be responsible for resolving complex client cases by understanding client and...


  • Chennai, Tamil Nadu, India Walmart Full time

    Company OverviewOur team at the Walmart Center of Business Excellence in Chennai works collaboratively to deliver exceptional customer experiences. We are committed to empowering our employees to reach their full potential and contribute to the success of the company.Job DescriptionThis role involves working as a Senior Resolution Coordinator, where you will...


  • Chennai, Tamil Nadu, India Walmart Global Tech India Full time

    Job SummaryYou will play a key role in promoting a customer-focused environment, optimizing execution and results. As a Customer Care Senior Resolution Coordinator at Walmart Global Tech India, you will handle high-volume incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to answer questions and resolve...


  • Chennai, Tamil Nadu, India Straive Full time

    Job Summary: As a Chargeback Review Specialist at Straive, you will be responsible for accurately categorizing and prioritizing chargebacks from customers across multiple payment platforms. This role involves gathering necessary documentation to support disputes, ensuring compliance with regulatory standards, and collaborating with internal teams to resolve...


  • Chennai, Tamil Nadu, India green success infotech Full time

    Job Summary:We are seeking an experienced AR Caller and Develop Your Professional Life specialist to join our team at Green Success Infotech. As a key member of our team, you will be responsible for making proactive calls to insurance companies to identify underpayments, denials, and claim status.Responsibilities:Examine Explanation of Benefits EOBs to...


  • Chennai, Tamil Nadu, India Hexaware Technologies Full time

    **Hexaware Technologies:** A leading provider of IT services, empowering businesses to achieve their digital transformation goals.**Job Title:** IT Infrastructure Support Specialist - Active Directory and SCCM ExpertWe are seeking a skilled and experienced L1, L2 Support Specialist to join our dynamic IT support team. As an IT Infrastructure Support...


  • Chennai, Tamil Nadu, India Wipro Full time

    Role PurposeThe purpose of the System Management Specialist at Wipro is to ensure the smooth operation of clients' IT infrastructure. This includes resolving and maintaining clients' software, hardware, network, and other equipment to ensure proper functioning and upkeep. The successful candidate will be responsible for tracking all tickets from acceptance...


  • Chennai, Tamil Nadu, India Themesoft Inc. Full time

    Greetings from Themesoft We are seeking an experienced Veeva Configuration Specialist for Chennai Location. Candidates with Veeva certification are preferred. Job Title: Veeva Configuration Specialist Work experience : 5-12 yrs Skill set: Veeva, Veeva Vault Configurations, VQL Location: Chennai Position: Fulltime - F@F Mandatory Skillsets: • At least 5-12...


  • Chennai, Tamil Nadu, India AGS Health Full time

    Join Our Team as a Workplace Culture SpecialistWe are seeking an experienced professional to join our team as a Workplace Culture Specialist, playing a key role in shaping our organizational culture and driving positive change.About the PositionWe are looking for a seasoned professional to manage our employee relations function, developing and implementing...


  • Chennai, Tamil Nadu, India Walmart Full time

    Walmart Center of Business Excellence in Chennai is seeking skilled customer service professionals to join our team.We require candidates with experience in international customer service roles who can switch between voice, chat, and email support channels as needed.The ideal candidate will have a flexible schedule and be able to work in a 24/7 environment...


  • Chennai, Tamil Nadu, India green success infotech Full time

    **Job Description:**At Green Success Infotech, we are seeking a highly skilled AR Analyst to join our team. As an AR Analyst, you will play a critical role in examining AR data to identify patterns, trends, and areas that require attention. Your expertise will be essential in tracking key performance metrics, including collection rates, denial rates, and...


  • Chennai, Tamil Nadu, India Themesoft Inc. Full time

    Greetings from Themesoft We are seeking an experienced Veeva Configuration Specialist for Chennai Location. Candidates with Veeva certification are preferred. Job Title: Veeva Configuration Specialist Work experience : 5-12 yrs Skill set: Veeva, Veeva Vault Configurations, VQL Location: Chennai Position: Fulltime - Mandatory Skillsets: •...


  • Chennai, Tamil Nadu, India Kaleris Full time

    Job DescriptionAs a Technical Support Specialist at Kaleris, you will be responsible for providing expert-level technical support to customers using our software applications. This includes troubleshooting and resolving complex issues related to Kaleris/Navis products, as well as managing cases from start to resolution and closure.Key ResponsibilitiesProvide...


  • Chennai, Tamil Nadu, India EvonSys Full time

    EvonSys seeks a skilled IT Support Specialist to join its global IT support team. The successful candidate will provide technical support and incident management services to ensure seamless operations.Key Responsibilities:Provide Level 2 technical support and resolve IT incidents efficientlyAct as an escalation point for complex technical issues from L1...


  • Chennai, Tamil Nadu, India Flexzo HR Services Pvt Ltd. Full time

    Job Title: Mechanical Operations SpecialistWe are seeking a skilled Mechanical Operations Specialist to join our team at Flexzo HR Services Pvt Ltd. as an Operation Engineer.The ideal candidate will have a strong background in mechanical engineering and experience in new business development, design, and operations management.Responsibilities:New business...