IT Infrastructure Support Specialist

5 days ago


Chennai, Tamil Nadu, India Hexaware Technologies Full time

**Hexaware Technologies:** A leading provider of IT services, empowering businesses to achieve their digital transformation goals.

**Job Title:** IT Infrastructure Support Specialist - Active Directory and SCCM Expert

We are seeking a skilled and experienced L1, L2 Support Specialist to join our dynamic IT support team. As an IT Infrastructure Support Specialist, you will provide advanced support for Active Directory (AD) and System Center Configuration Manager (SCCM), ensuring the efficient operation and resolution of issues related to directory services and system management.

Key Responsibilities:

  • Technical Support: Provide second-level support for AD and SCCM-related issues. Troubleshoot and resolve incidents related to user accounts, group policies, and system configurations. Assist end-users and IT staff with advanced troubleshooting and problem resolution.
  • Active Directory Management: Manage and support AD infrastructure, including user accounts, groups, organizational units (OUs), and group policies. Perform regular audits and maintenance tasks to ensure the health and security of the AD environment. Implement and manage AD security policies and access controls.
  • SCCM Management: Manage and support SCCM infrastructure, including software deployment, patch management, and system updates. Create and manage SCCM collections, packages, applications, and task sequences. Monitor SCCM environment for compliance and performance issues.
  • Policy and Configuration Management: Configure and manage group policies in AD to enforce security and compliance standards. Configure and manage SCCM policies for software distribution, updates, and compliance settings. Ensure devices and systems comply with organizational policies and security standards.
  • Monitoring and Reporting: Monitor the health and performance of AD and SCCM environments. Generate and analyze reports to identify trends, issues, and areas for improvement. Document incidents, troubleshooting steps, and resolutions.
  • Collaboration and Escalation: Collaborate with L1 support teams to ensure effective incident resolution. Escalate complex issues to L3 support or vendor support as needed. Work closely with other IT teams to ensure seamless integration and operation of AD and SCCM.


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