Infrastructure Support Specialist
5 days ago
**Job Summary:**
We are seeking an experienced Infrastructure Support Specialist to join our team at Tata Consultancy Services. In this role, you will be responsible for providing technical support over the phone and resolving customer issues related to infrastructure.
Key Responsibilities:
- Provide technical support over the phone to customers.
- Resolve customer issues related to infrastructure.
- Assist with support of network connectivity, PCs, and VPN connectivity.
- Experience with Remote Desktop Client Software's is required.
- Knowledge of working on ticketing tools is essential.
- Ability to resolve and provide workarounds is a must.
- Anticipate customer needs and proactively identify solutions.
- Maintain high customer/end user satisfaction.
About Us:
Tata Consultancy Services (TCS) is a leading IT services company that provides innovative business solutions to its clients. We are committed to delivering high-quality services that meet our clients' expectations.
What We Offer:
- A challenging and rewarding career in a dynamic environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
- A chance to work with a global leader in the IT industry.
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