Senior IT Support Specialist

1 week ago


Mumbai, Maharashtra, India NTT DATA Full time

About the Role

We are seeking a skilled Technical Operations Engineer to join our team at NTT DATA. In this role, you will be responsible for providing technical support to our clients, ensuring that their infrastructure is configured, installed, and operational.

Key Responsibilities

  • Perform necessary checks, apply monitoring tools, and respond to alerts
  • Identify problems and errors prior to or when they occur, and log all such incidents in a timely manner with the required level of detail
  • Assist in analyzing, assigning, and escalating support calls
  • Investigate third-line support calls assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd-party vendors if necessary
  • Provide onsite technical support to clients and provide field engineering services to clients

Requirements

  • Solid years of work experience in a similar role
  • Excellent working knowledge of ITIL processes
  • Excellent experience working with vendors and/or 3rd parties

About NTT DATA

NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.



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