Senior IT Support Specialist

1 month ago


Mumbai, Maharashtra, India Microland Full time

Job Summary

Microland is seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical support to our organization's IT systems, ensuring high uptime and efficient operation of computers and networks.

Key Responsibilities

  • Provide technical support to IT systems, including troubleshooting, installation, and configuration of hardware and software.
  • Assist end-users in securing their hardware and software.
  • Perform hands-on support for various IT support teams, including periodic maintenance and handling individual systems hardware, software, and network queries.
  • Support daily technical support activities for computers and all other endpoint devices.
  • Update support tickets with progress and set up and test desktop computer peripherals.
  • Perform system changes adhered to organizational policies.
  • Conduct remote desktop troubleshooting to end-user issues.
  • Maintain technical documentation in association with other functional departments.

Requirements

  • Windows Operating System expertise, including ability to install and troubleshoot different versions of Windows OS independently.
  • Understanding of desktop applications and how they work, installation, and uninstallation.
  • Understanding of domain setup and ability to add/remove computers to domain, update Group policies, carry out Disk management, Disk Encryption, Wireless configuration, check utilization and availability, ability to perform start-up and shut-down services by following SOP, deploy gold images on multiple desktops using SOP, ability to install and configure client applications independently.
  • Support and perform activities related to Exchange and Mobility Clients, Printer management, Backup and Recovery, Audio, Video support, End Point Security/Patch Management, and Hardware and Networking.

Education and Certification

  • Any Graduate degree.
  • Microsoft 365 Certified: Modern Desktop Administrator Associate.

About Microland

Microland is a leading IT services company that provides end-to-end IT services to organizations across the globe. We are committed to delivering high-quality IT solutions that meet the evolving needs of our clients.



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