Senior Application Support Specialist

2 weeks ago


Mumbai, Maharashtra, India Mindgate Solutions Full time
  1. Key Responsibilities:

    As a Senior Application Support Specialist at Mindgate Solutions, you will be responsible for providing technical support to our Applications team. This includes troubleshooting and resolving issues related to Application flow and functionality, as well as providing expertise on UPI/online payments/bill payment domain and reconciliation & settlement process.
  2. Technical Expertise:

    The ideal candidate will have a strong background in database skills, including PL/SQL, MySQL, and Oracle 9i, 10g, and 11i. They will also be able to monitor scheduled jobs in the environment, provide necessary Apps logs, transaction logs, and support to diagnose reported problems, and communicate effectively with customers.
  3. Leadership and Collaboration:

    As a member of our team, you will be expected to provide regular reporting on Open/In Progress/Resolved Tickets, follow-up and resolve problems/issues/defects within SLA, and demonstrate good analytical and communication skills. Additionally, you will be responsible for managing teams and being available to work in shifts if needed.
  4. Requirements:

    The ideal candidate will have 4+ years of experience in technical/functional Application Support and a good understanding of OS troubleshooting, Network, Oracle, Weblogic, etc.


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