Senior Application Support Specialist
4 weeks ago
Job Description:
At Mindgate Solutions, we are seeking a highly skilled Senior Application Support professional to join our team. As a key member of our support team, you will be responsible for providing expert technical assistance to our customers.
Key Responsibilities:
- Diagnose and resolve technical issues related to application flow and functionality.
- Manage and troubleshoot applications, including UPI, online payments, and bill payment domains.
- Provide exceptional customer support, communicating effectively with customers to understand and resolve their issues.
- Monitor and maintain scheduled jobs in the environment, ensuring seamless operation.
- Extract and provide necessary logs, transaction logs, and support data to diagnose reported problems.
- Maintain a strong understanding of database skills, including PL/SQL, MySQL, Oracle 9i, 10g, and 11i.
- Regularly report on open, in-progress, and resolved tickets, ensuring timely resolution within SLA.
- Follow up and resolve problems, issues, and defects efficiently.
- Demonstrate excellent analytical and communication skills, with the ability to manage a team and work in shifts as needed.
- Maintain knowledge of OS troubleshooting, network, Oracle, Weblogic, and other relevant technologies.
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