Technical Support Specialist

2 weeks ago


Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

Job Title: Technical Support Specialist

About the Role:

  • Deliver expert technical support and troubleshooting for e-commerce applications.
  • Analyze application logs, resolve issues, and improve system performance.
  • Collaborate with cross-functional teams to ensure seamless operations.
  • Manage incidents through ticketing systems and track resolution progress.
  • Document solutions, best practices, and preventive measures to enhance support processes.
  • Maintain timely communication and effective problem resolution with clients.

Key Responsibilities:

  • A minimum of 5-8 years of experience in e-commerce support or similar environments.
  • In-depth knowledge of Java, JSP, and web technologies is required.
  • Familiarity with log analysis and debugging techniques is essential.
  • Experience with ticketing tools like ServiceNow or Jira is highly valued.
  • Strong communication, analytical thinking, and problem-solving skills are necessary.
  • Ability to work in a dynamic environment across multiple locations is essential.

What We Offer:

  • A collaborative and innovative work environment.
  • Ongoing training and development opportunities to enhance your skills.


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