
Transformation Executive
2 weeks ago
Senior Transformation Leader
Job Description:This is a senior leadership role that involves leading teams to build and execute transformation roadmaps for clients in the customer service domain.
We are looking for an experienced leader who can manage day-to-day execution of various cross-functional transformation initiatives, drive milestones to realization, and provide communication to key stakeholders.
The ideal candidate will have a strong understanding of AI-enabled Conversation Bots, Lean / Six Sigma, and Agile methodologies. They will also have excellent collaboration and client-facing skills.
Additional responsibilities include working closely with consultants to develop business cases, identifying new technologies, and delivering on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement.
Required Skills:- Transformation/Change Management
- Program Management
- Agile Methodologies (Scaled Agile Framework)
- Ambitious Personal Qualities
- A challenging and rewarding role that requires strong leadership and technical skills
- The opportunity to work with a talented team of professionals
- Flexibility to work in shifts
- People management role
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