Transformation Leader

8 hours ago

Mumbai, Maharashtra, India beBeeTransformation Full time US$ 25,00,000 - US$ 30,00,000
Senior Vice President Transformation Lead

The ideal candidate will lead the strategic and operational transformation of our Property and Casualty Insurance business in North America, the UK, and Australia.

This role will drive modernization of processes, platforms, data capabilities, and AI adoption, while fostering deep partnerships with internal stakeholders including Solutions, Delivery, Underwriting, Claims, Technology, and Compliance.

  • Lead the Transformation Office with full accountability for driving process excellence (PEX) and ensuring timely execution of strategic efficiency and/or business outcome projects.
  • Oversee the identification, prioritization, and delivery of Continuous Improvement (CI), Automation, AI, Data analytics opportunities across internal operations, customer-facing functions.

Key Responsibilities:

Transformation Strategy & Execution

Develop and execute a multi-year transformation roadmap aligned with regional business goals and regulatory frameworks.

  • Lead enterprise-wide initiatives to modernize underwriting, claims, policy administration, and customer engagement.
  • Promote a culture of innovation, agility, and continuous improvement across geographies.
Process Excellence & Operational Control

Embedding a culture of continuous improvement and operational discipline across all domains.

  • Evolving operational controls from reactive issue resolution to predictive performance management.
  • Identifying and institutionalizing leading and lagging metrics to proactively manage risk and performance.
Process Optimization

Re-engineer inefficient processes using Lean, Six Sigma, and other methodologies.

Drive operational excellence across underwriting, claims, and servicing functions.

Establish performance metrics and governance frameworks to ensure measurable and sustainable improvements.

Platform & Tools Modernization

Oversee the selection and implementation of core platforms (e.g., Guidewire, Duck Creek, Salesforce) across regions.

Collaborate with Solutions and Delivery teams to ensure successful deployment, integration, and adoption.

Lead automation initiatives including RPA, workflow orchestration, and digital self-service capabilities.

Data & Analytics

Build a unified data strategy to support pricing, risk modeling, fraud detection, and customer insights across markets.

Lead the development of enterprise data platforms, dashboards, and predictive analytics capabilities.

Ensure data governance, compliance, and alignment with regional regulatory standards.

Artificial Intelligence (AI) Enablement

Identify and scale AI use cases such as intelligent underwriting, claims triage, document processing, and virtual assistants.

Partner with data science and IT teams to pilot and operationalize AI solutions across business units.

Promote responsible AI practices, ensuring transparency, fairness, and compliance with regional regulations.

Stakeholder Engagement & Governance

Build strong partnerships with internal stakeholders across Solutions, Delivery, IT, Underwriting, Claims, and Compliance.

Establish transformation governance structures, steering committees, and communication frameworks.

Influence senior leadership and drive alignment across strategic priorities and regional objectives.

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