Customer Service Professional
1 week ago
Company Overview
GoodVibes Placement Services is a leading recruitment and outsourcing firm based in India since 2019. Our commitment to reducing unemployment drives us to provide exceptional services to clients, ensuring a positive experience.
Job Role
We seek an experienced and enthusiastic Customer Service Professional to join our dynamic team at GoodVibes Placement Services in Chennai, Tamil Nadu. As a key member, you will be responsible for delivering outstanding customer service and support. This full-time position offers a competitive salary range commensurate with experience.
Key Responsibilities:
- Handle incoming customer calls efficiently, providing effective solutions.
- Gather information from clients accurately, ensuring precise data entry in our system.
- Resolve customer complaints promptly, maintaining high customer satisfaction levels.
- Offer product and service information to customers, addressing their needs.
- Identify and escalate priority issues to the relevant department.
- Maintain professionalism and empathy when dealing with customers, upholding our standards.
- FOLLOW communication procedures, guidelines, and policies consistently.
- Achieve quality assurance targets and meet set performance benchmarks.
- Assist with ad-hoc tasks and projects assigned by the supervisor.
Qualifications and Skills
To excel in this role, you should have a strong educational background, preferably graduation. Additionally, you must possess a minimum of 6 months' experience in a BPO environment. Fluency in English and Hindi is mandatory. Your location flexibility is essential, as we are based in Chennai.
Compensation and Benefits
The estimated salary for this position ranges from ₹18,000 to ₹24,000 (CTC). We offer attractive benefits, including one-way travel, one-week accommodation, and relocation bonus. Immediate joiners are preferred. If you're passionate about delivering exceptional customer experiences, apply today
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