Escalation Resolution Expert

Role : Escalation Manager (support, Incident , KPI, RCA or root cause)Experience Range: 9-14 YearsLocation: Bangalore/GurgaonAvailability: ImmediateAbout Role Escalation Manager's primary responsibility is to manage and resolve escalated customer issues, ensuring efficient and effective resolutions. You will work with stakeholders across all levels of the...

About the RoleWe are seeking a proactive and experienced Escalations Manager with prior EdTech experience in B2C escalation handling over the calls to join our organization. You will handle post-sales operations and customer escalations from learners and internal teams, work cross-functionally to resolve them, and improve overall satisfaction and...

Job SummaryWe are seeking an exceptional Customer Resolution Specialist to join our team. This role involves ensuring effective end-to-end resolution of escalations and customer grievances, while maintaining high levels of customer satisfaction and upholding the organization's reputation.About the RoleTo ensure timely and effective resolution of customer...

Incident Management Specialist Job Description:This role involves managing the intake, triage, and routing of Salesforce-related incidents during Hypercare and ongoing support phases. Timely resolution or escalation of service cases is crucial to ensure customer satisfaction.Key Responsibilities:Monitor and manage incoming Salesforce incident ticketsTriage...

Customer Support SpecialistJob Summary:We are seeking an experienced Customer Support Associate to join our support team. As a Customer Support Specialist, you will be responsible for timely and effective resolution of customer queries, complaints, and escalations.Key Responsibilities:Resolution of customer queries, complaints, and escalations in a timely...

Job DescriptionAs a Salesforce Incident Manager, you will be responsible for overseeing the effective management of Salesforce-related incidents during Hypercare and ongoing support phases. This role requires timely resolution or escalation of service cases, ensuring seamless transitions to a scalable Level 2 support model.Key Responsibilities:Monitor and...

**Job Summary:**We are seeking a highly skilled Incident Resolution Specialist to join our team. As an Incident Resolution Specialist, you will be responsible for efficiently managing and resolving incidents to minimize disruption to business operations.Main Responsibilities:Manage and resolve incidents using Service Now platformProvide expert support for...

Dispute Resolution Expertise RequiredWe are seeking a skilled Legal Associate to administer disputes with precision and care.The successful candidate will provide administrative and technical assistance to parties in the dispute resolution process, fostering collaboration and understanding.This role involves managing dispute communication and assisting in...

Job DescriptionWe are on a mission to bring transparency and controls in the time & attendance process. We leverage face recognition and artificial intelligence technologies.This role involves ensuring a high-quality customer experience through proactive problem-solving, efficient resolution of escalated issues, and continuous improvement based on...

Job Title: Intellectual Property Dispute Resolution ProfessionalWe are seeking a highly skilled and experienced professional to join our team as an Intellectual Property Dispute Resolution Specialist.Key Responsibilities:Represent clients in complex intellectual property disputes before various courts and tribunals.Conduct thorough research and analysis to...