
Resolution Oriented Customer Advocate
14 hours ago
Job Summary:
We are seeking an experienced Customer Support Associate to join our support team. As a Customer Support Specialist, you will be responsible for timely and effective resolution of customer queries, complaints, and escalations.
Key Responsibilities:
- Resolution of customer queries, complaints, and escalations in a timely and effective manner.
- Ownership of assigned cases until resolved to the customer's satisfaction.
- Collaboration with dependency teams and interaction with management/leadership confidently.
Required Skills and Expertise:
- Bachelor's degree in any field.
- Champion of customer-centricity and empathy.
- 2+ years of experience in customer support at a leading organization.
- 1+ year of experience in L3 / CEO / Social Media escalations role.
About Us:
Our company is a managed marketplace providing construction services. We solve complex business problems using technology and processes.
We aim to capture the massive market using our technology and processes.
We seek talented individuals who share our vision and passion for innovation.
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