
Chief Customer Resolution Specialist
2 days ago
We are on a mission to bring transparency and controls in the time & attendance process. We leverage face recognition and artificial intelligence technologies.
This role involves ensuring a high-quality customer experience through proactive problem-solving, efficient resolution of escalated issues, and continuous improvement based on data-driven insights.
- Understand customer needs and expectations to provide effective and timely support.
- Foster a customer-centric culture within the support team.
- Provide technical guidance to the support team and customers.
The ideal candidate will be a self-starter who thrives in a dynamic startup environment, comes with a customer-centric approach, has a bias for action, and can effectively collaborate with cross-functional teams including Customer Success, Product, and Engineering.
This position requires:
- Bachelor's degree or equivalent experience in computer science or related field
- 4+ years of experience in customer support for a B2B SaaS platform company
- Excellent troubleshooting, presentation, and documentation skills
You will get:
- Competitive compensation package
- Work closely with and be part of a truly amazing team
- Enjoy the ride
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