Incident Resolution Specialist

Incident Management Specialist Job Description:This role involves managing the intake, triage, and routing of Salesforce-related incidents during Hypercare and ongoing support phases. Timely resolution or escalation of service cases is crucial to ensure customer satisfaction.Key Responsibilities:Monitor and manage incoming Salesforce incident ticketsTriage...

Job OpportunityThis role involves managing Salesforce-related incidents during critical phases.Main Responsibilities:Track and resolve incoming Salesforce incident tickets in a timely mannerIdentify issues and assign them to the appropriate team members (Admin, Dev, Project Manager or backlog)Communicate with internal users to resolve or escalate cases...

Claims Resolution SpecialistWe are seeking a skilled Claims Resolution Specialist to join our team. This role involves the handling and vetting of non-motor and motor claim files across various lines of business, including examining, inquiring, investigating, verifying, and checking upon the preparation of claim management information systems (MIS) for...

Job Title: Conflict Resolution SpecialistAt HYI.AI, we're seeking a Conflict Resolution Specialist to play a key role in maintaining a fair and transparent work environment.The ideal candidate will possess strong conflict resolution and investigative skills, with the ability to stay objective and unbiased in sensitive situations.This is a fantastic...

Role Summary:Responsible for managing the intake, triage, and routing of Salesforce-related incidents during Hypercare and ongoing support phases. This role ensures timely resolution or escalation of service cases and supports the transition to a scalable Level 2 support model.Key Responsibilities:- Monitor and manage incoming Salesforce incident tickets-...

Role Summary: Responsible for managing the intake, triage, and routing of Salesforce-related incidents during Hypercare and ongoing support phases. This role ensures timely resolution or escalation of service cases and supports the transition to a scalable Level 2 support model. Key Responsibilities: Monitor and manage incoming Salesforce incident tickets...

Role Summary:Responsible for managing the intake, triage, and routing of Salesforce-related incidents during Hypercare and ongoing support phases. This role ensures timely resolution or escalation of service cases and supports the transition to a scalable Level 2 support model.Key Responsibilities:Monitor and manage incoming Salesforce incident ticketsTriage...

Role Summary:Responsible for managing the intake, triage, and routing of Salesforce-related incidents during Hypercare and ongoing support phases. This role ensures timely resolution or escalation of service cases and supports the transition to a scalable Level 2 support model.Key Responsibilities:Monitor and manage incoming Salesforce incident ticketsTriage...

**Incident Resolution Specialist**As a key member of our technical teams, the Incident Resolution Specialist will play a vital role in ensuring a seamless customer experience.Key Responsibilities:Investigate production issues reported by customers and internal teams.Facilitate issue resolution and root cause analysis between teams.Track progress of problem...

Job SummaryWe are seeking an exceptional Customer Resolution Specialist to join our team. This role involves ensuring effective end-to-end resolution of escalations and customer grievances, while maintaining high levels of customer satisfaction and upholding the organization's reputation.About the RoleTo ensure timely and effective resolution of customer...