Escalation Manager

Role Summary:Responsible for managing the intake, triage, and routing of Salesforce-related incidents during Hypercare and ongoing support phases. This role ensures timely resolution or escalation of service cases and supports the transition to a scalable Level 2 support model.Key Responsibilities:Monitor and manage incoming Salesforce incident ticketsTriage...

Role Summary: Responsible for managing the intake, triage, and routing of Salesforce-related incidents during Hypercare and ongoing support phases. This role ensures timely resolution or escalation of service cases and supports the transition to a scalable Level 2 support model. Key Responsibilities: Monitor and manage incoming Salesforce incident tickets...

Job DescriptionAs a Vendor Manager, you will be responsible for onboarding home painting contractors on Livspace platform. You will build and manage relationship with contractors in respective cities.- Manage contractor partner bandwidth.- Monitor SLAs and solve customer escalations by working with contractors.- Coordinate with vendors.- Negotiate...

Key Responsibilities:KRA-Identify and recruit new agents and Insurance Managers (IMs) to build a strong distribution team within the unit.Conduct interviews, assess candidates, and onboard qualified individuals in coordination with the Regional Heads agency expansion plans.Achieve unit-level sales targets for life insurance products (Traditional and ULIP) as...

Role & responsibilitiesOversee the accounts payable process and ensure timely payments.Manage vendor relationships and resolve payment discrepancies.Supervise and train accounts payable staff.Develop and implement accounts payable policies and procedures.Monitor and analyze accounts payable data for accuracy.Prepare and present accounts payable reports to...

Job Description:SLA MonitoringMake sure maintaining the CDM uptime of 99%Manage critical customers incidents, associated to customer communication, activities and any appropriate escalations;Oversee implementation of all phases of Managed Services projects taking into account customer priorities, internal resources, and supplier schedules to most effectively...

Handle new Lift & Escalator Sales at assigned region, generate revenue from new equipment segment, develop customer database, assist in the development of the annual marketing plan.

Job Description JOB DESCRIPTION Job Purpose To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.Duties and ResponsibilitiesAchieve collections target by visiting customers/agency. Monitor performance against set parameters and provide regular updates. Ensure legal...

About UsLivspace is Asia's largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse...

Assistant Manager - SALPL - Prime  Job Purpose  This position is open with Bajaj Finance Ltd. This position will manage the ARU for Sal PL Prime. The person will be responsible to drive Flexi Utilisation of salaried customers. Culture Anchor- Work Hard  - Consistently puts in effort, plans and tracks daily progress to achieve targets.- Execute with...