Senior Contact Center Solution Architect

Job Title: Contact Center Solution ArchitectPosition Overview: This role involves designing, implementing, and maintaining a contact center platform. The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center operations.Key Responsibilities:Design and Engineering Functions: Collaborate with...

Job OpportunityWe are seeking a seasoned professional to join our team as a Contact Center Solutions Architect.The ideal candidate will have experience in developing and integrating software solutions for contact centers, including Webex Contact Center, Google Dialogflow, and UCCE/CVP.In this role, you will be responsible for designing, implementing, and...

Cisco UCCE CVP Engineer", "The role of a Cisco UCCE CVP Engineer is to design, implement and maintain complex contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).", "Key Responsibilities:", "Design architecture and analyze business requirements to create robust Cisco UCCE and CVP architectures that...

Cisco UCCE CVP EngineerWe are seeking a seasoned professional to design and implement robust contact center solutions. As a key member of our engineering team, you will be responsible for analyzing business requirements and creating detailed designs that support scalable, resilient, and high-performing architectures.Key Responsibilities:Design Architecture:...

Senior Engineer - Cloud Contact Center SpecialistAre you an experienced contact center professional looking for a new challenge? We are seeking a skilled Senior Engineer to join our team and take on a key role in the development and implementation of our cloud-based contact center solution.The ideal candidate will have a strong background in contact center...

Job Overview:The role involves working with stakeholders to ensure contact center infrastructure meets desired business outcomes and evolving needs.This position requires extensive experience with Genesys solutions and a strong understanding of contact center operations.Design and engineering functions include establishing standards and blueprints,...

Job OpportunityThe company is seeking a seasoned developer with experience in Contact Center Solution Development.Webex Contact Center - scripting and API integration and developmentGoogle Dialogflow and AI - building IVR agents and integrating with 3rd party CRMs/systemsSoftware development skills - proven and experienced with C#, Java, Python, HTML, and...

Job Title: Network Optimization SpecialistRole Overview:The goal of the Network Optimization Specialist is to design, implement, and support robust contact center solutions for enterprise environments.Key Responsibilities:Design, deploy, and maintain UCCE and CUCM-based contact center infrastructureDevelop and test IVR self-service scripts using Cisco and...

Senior Cloud Contact Center DeveloperWe are seeking a highly skilled and experienced professional to develop, test, and optimize cloud contact center solutions using Amazon Connect.Key Responsibilities:Create, test, and maintain Amazon Connect contact flows using the Contact Flow Editor and Lambda functions.Develop and update backend logic using AWS Lambda...

Exp : 10yrs to 15yrsJob Title: Genesys Contact Center Engineer Position Overview: The Genesys Cloud Contact Center Engineer will be responsible for the design, implementation, and maintenance of the Genesys Cloud Contact Center platform. The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center...