Operations Manager

2 days ago

Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 80,00,000 - ₹ 1,20,00,000
Logistics Operations Manager

We are seeking a skilled Logistics Operations Manager to oversee the entire Pick, Pack, and Ship process, ensuring smooth and efficient daily operations with our partner.

Main Responsibilities:

  • Manage the End-to-End PPS Operation: Oversee the entire Pick, Pack, and Ship process, ensuring smooth and efficient daily operations with our partner.
  • Drive Continuous Improvement: Partner with our team to implement continuous improvement strategies to increase process efficiency and performance.
  • Monitor Partner Performance: Track and report on key performance metrics (KPIs) weekly and quarterly. Conduct Quarterly Business Reviews (QBR) to evaluate progress and resolve any performance issues.
  • Packaging & Inventory Management: Ensure our partner has the right packaging materials and inventory levels to fulfill shipment orders. Regularly assess and manage inventory accuracy and work with our team to resolve any discrepancies.
  • Repackaging Advice & Support: Provide guidance to our partner for any repackaging activities to ensure that all shipments meet company standards.
  • Act as Escalation Point: Serve as the primary escalation point for any operational issues at the local partner site.
  • Customer/Partner Issue Resolution: Address and resolve any shipment-related issues, ensuring that customers and partners are satisfied with the service.
  • Collaborate with Teams: Work with our teams to ensure smooth operations and timely shipment delivery.
  • ECO & QAN Compliance: Ensure our partner promptly executes Engineering Change Orders (ECOs) and Quality Alert Notifications (QANs) as required.
  • Surge Capacity Management: Ensure our partner is capable of handling surge capacity, especially during peak demand periods.
  • Cycle Count & Inventory Accuracy: Perform onsite quarterly cycle counts and resolve any inventory discrepancies with our partner.
  • Execute Transactions: Process receiving and shipping transactions in Netsuite (NS) to maintain accurate inventory records.
  • Reporting & Presentation: Prepare and present quarterly partner KPI performance reviews and QBR slides to management.
  • Attend Meetings: Participate in regular meetings to discuss operational updates and performance improvements.

Key Skills and Qualifications:

  • Bachelor's degree in Mechanical/Industrial Engineering, Operations Management, or a related field.
  • At least 3 years of experience in managing contract manufacturers or working in an operational/engineering role within an organization.

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