
Global Customer Experience Representative
1 day ago
Job Overview:
We are seeking a highly skilled Customer Service Specialist to coordinate with international customers and stakeholders.
This role involves effective communication, issue resolution, and accurate feasibility checks using client tools.
The successful candidate will be responsible for maintaining end-to-end visibility of order status, creating orders, following up, and ensuring 100% Quality and KPI compliance.
Key Responsibilities:
- Provide exceptional customer service via calls and mails throughout the order delivery lifecycle.
- Perform accurate feasibility checks and product selection using client tools, adhering to client standards and guidelines.
- Manage internal and external stakeholder engagement, ensuring clear, concise, and timely communication.
Required Skills and Qualifications:
- 1+ years of experience in International Call center operations (Australian English).
- Strong problem-solving abilities with a customer-centric mindset.
- Excellent written and verbal communication skills.
Benefits:
- Opportunity to work with a global team.
- Professional development and growth opportunities.
- Competitive compensation package.
Other Information:
- Ability to work in a fast-paced environment.
- Adaptability and flexibility.
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